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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Joy Jennings

Joy Jennings

October 8, 2024

5  out of  5
rating by Joy Jennings
"Rob Cape did a great job explaining Insurance intricacies and finding me the best coverage for my needs. Insurance commercials always talk about how much you save, and I am happy to say that I saved over $800. Very satisfied with my experience. Thanks, Rob!"
We responded:
"Thank you so much for sharing your positive experience, Joy! It's fantastic to hear that the insurance intricacies were clearly explained and that you found the coverage that suits your needs perfectly. Saving over $800 is a wonderful bonus! Your satisfaction means a lot, and I'm grateful for your trust."
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Juanita Bejin

September 18, 2024

5  out of  5
rating by Juanita Bejin
"Moving from FL to MI and switching agents was seamless with the help from Rob and Lisa. I tapped Rob’s knowledge for determining what type of home coverage I needed for a condo, which was an area I was not familiar with at all. My auto insurance was transferred without problems from my previous agency. Any time I call with questions, they are answered quickly and I never feel like I am encroaching on their day. Lisa also recently assisted with locating glass companies in my area for a cracked windshield repair since I was new to the area. Above and beyond."
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that the transition from FL to MI went smoothly and that you found the guidance on home coverage for your condo helpful. We're glad the auto insurance transfer was hassle-free and that your questions are always answered promptly. Lisa is always happy to assist, and we're pleased she could help with your windshield repair. We're here to support you anytime!"
Profile photo of Desiree Stephens

Desiree Stephens

September 18, 2024

5  out of  5
rating by Desiree Stephens
"Lisa and Rob have both been great to work with."
We responded:
"Thank you so much, Desiree! It's wonderful to hear that you had a positive experience working with both Lisa and Rob. Your feedback means a lot to us!"
Profile photo of Darrion Dungy

Darrion Dungy

July 8, 2024

5  out of  5
rating by Darrion Dungy
"Great customer service!"
We responded:
"Thanks Darrion!"
Profile photo of Anthony Sway

Anthony Sway

May 6, 2024

5  out of  5
rating by Anthony Sway
"Amazing attitudes and good atmosphere"
We responded:
"We were glad to take care of you Tony! Thank you for coming in :)"
Profile photo of Cheylsie Boettcher

Cheylsie Boettcher

April 18, 2024

1  out of  5
rating by Cheylsie Boettcher
"He’s rude, Lisa is rude go to a different agent. Told me to take my business elsewhere because I can never get ahold of them."
We responded:
"Cheylsie, While I appreciate feedback of all kinds, one thing that I do not tolerate is the verbal abuse that you have subjected myself and my entire team to since you were transferred here from your last agent. We have worked hard to accommodate your needs at every turn but, when you volunteered to "take your business elsewhere" I simply agreed with you because I don't think we are a good fit for each other. Respectfully, Rob Cape"
Profile photo of Noah Rainwater

Noah Rainwater

November 8, 2023

5  out of  5
rating by Noah Rainwater
"Extremely Satisfied with the service that I received. James Hackworth made the entire process simple, quick, and helped guide me down the right path to get a lower price on my insurance while also maintaining communication with me the entire time and even after I had everything processed. I highly recommend them!"
We responded:
"Thank you for the recommendation! We are happy to have you with us :)"
Profile photo of Marcus Sanchez

Marcus Sanchez

November 6, 2023

5  out of  5
rating by Marcus Sanchez
"Jake from State Farm....How about Rob from State Farm! Nice to have someone you can count on to explain the numerous coverages Auto/Home & Life and make sure I don't lose my Khakis! 1st rate experience would highly recommend."
We responded:
"Thanks Marcus!!"
Profile photo of Moriah Birkle

Moriah Birkle

November 6, 2023

5  out of  5
rating by Moriah Birkle
"Rob Cape took time to help me figure out insurance and educate me on the ins and outs of my day to day needs!"
We responded:
"Anything for you Moriah!!"
Profile photo of Jay Cox

Jay Cox

October 26, 2023

5  out of  5
rating by Jay Cox
"He was attentive, kind and respectful… and took the time to look for any and all discounts…totally recommend this guy!!!"
We responded:
"Anything for you!"
Profile photo of Ashley Adams

Ashley Adams

October 17, 2023

5  out of  5
rating by Ashley Adams
"James Hackworth was the agent who assisted me in getting insurance from State farm. He was extremely kind and honest as well as helpful. He took the time to check all of my discounts and was very courteous. Thank you James from State farm"
We responded:
"I'm glad James was able to take care of your needs! Thank you for the feedback :)"
Profile photo of Rebecca Sutton

Rebecca Sutton

September 22, 2023

5  out of  5
rating by Rebecca Sutton
"James was so helpful in helping us find a better rate than what we currently have with a different company. Communicated well and very knowledgeable. 10/10."
We responded:
"Wow! 10/10, what a compliment :) Thanks for the stellar review Rebecca! "
Profile photo of Lisa Fiero

Lisa Fiero

September 11, 2023

5  out of  5
rating by Lisa Fiero
"I love how Rob took the time to sit down with me personally to get to know me and find the best benefits for myself and my family! Great office, highly recommend!"
We responded:
"Happy to help!"
Profile photo of Judah Hackworth

Judah Hackworth

September 10, 2023

5  out of  5
rating by Judah Hackworth
"Thank you Rob Cape for your incredible service"
We responded:
"You are so welcome!"
Profile photo of Adah Hackworth

Adah Hackworth

September 8, 2023

5  out of  5
rating by Adah Hackworth
"This agency has incredible customer service. They worked hard to help me fix some issues I was having. Thank you for your help"
We responded:
"We are so glad to be able to serve you!"
Profile photo of Alison Kelly

Alison Kelly

September 7, 2023

5  out of  5
rating by Alison Kelly
"James was wonderful to work with when quoting insurance on vehicles I was looking at. And then made it a very smooth quick process to set up a policy when I decided on a car to purchase. Thank you so much!"
We responded:
"Thank you Alison! We are glad we could be here for you :)"
Profile photo of James Hackworth

James Hackworth

August 30, 2023

5  out of  5
rating by James Hackworth
"Great agency in Spring Arbor that focuses on the needs of the customers."
We responded:
"Thanks James!! We appreciate you :)"
Profile photo of Caleb Gothberg

Caleb Gothberg

July 25, 2023

5  out of  5
rating by Caleb Gothberg
"II have always gotten my insurance via the internet. I was constantly switching back and forth between Progressive and Esurance to try and keep the best rates. The goal for me was to always keep my premium as low as possible. During one of these back-and-forth quotes that I was contacted by Rob. This was my first time getting a quote from an agency, so I didn’t know what to expect. Rob had me sit down with him for a few questions. Weirdly enough most of the questions weren’t about pricing or insurance, they were about my life. He took time to go through my needs and wants in a way that was impossible from online quotes. During our first sit down, he figured out that I had company tools that were regularly in my vehicle that wouldn’t have been covered on my previous renters/car insurance. The company’s insurance didn’t cover the tools at my house and neither did my renter’s policy. Roughly 18 months after solving this gap in coverage my vehicle was broken into and $5,000 in tools were stolen. If Rob hadn’t discovered this hole in my coverage, I would have been personally responsible for replacing everything. Rob saved me from fiscal disaster, and it literally cost me a few extra bucks a month. After that, I can’t imagine going anywhere else for my insurance needs. Currently he is helping me plan out a retirement. Who would have thought an insurance agent could do that!"
We responded:
"Thank you so much! We are always happy to serve :)"
Profile photo of Morgan Kelley

Morgan Kelley

July 22, 2023

5  out of  5
rating by Morgan Kelley
"Rob and his team went above and beyond to ensure my needs were met. Everyone was so friendly and efficient. I will never do business anywhere else."
We responded:
"Thank you for the feedback! We are happy to have you with us :) "