Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jonathon Obert

Jonathon Obert

June 30, 2025

5  out of  5
rating by Jonathon Obert
"Quick and easy, Wendy was very helpful!"
We responded:
"Thank you, Jonathon, for sharing your experience! It's wonderful to hear that Wendy was able to assist you effectively. Your feedback is greatly appreciated and helps us continue to provide excellent service."
Profile photo of Robert

Robert

June 29, 2025

5  out of  5
rating by Robert
"The staff at Rob Cape State Farm are Amazing. They are always cheery and very helpful. When I asked Wendy for a quote, she was quick and efficient. Each time I had a question, she responded quickly. I am sure that she will be able to help me match my current coverage for both house and truck at a reasonable cost."
We responded:
"Thank you, Robert, for sharing your positive experience with us. It's wonderful to hear that our team, especially Wendy, has been able to assist you promptly and efficiently. We're glad to know that you feel confident in our ability to match your current coverage needs at a reasonable cost. Your feedback is greatly appreciated, and we're here to help whenever you need us."
Profile photo of Diane Siedzik

Diane Siedzik

June 27, 2025

5  out of  5
rating by Diane Siedzik
"Rob and Lisa have always shown the utmost in professionalism and pleasantry in all their communication with me. Rob is knowledgeable and helpful, and I'm so glad I switched from Allstate because I'm saving a lot of money. I would highly recommend State Farm and Rob Cape!!"
We responded:
"Thank you, Diane, for sharing your positive experience with us. It's wonderful to hear that the team has been able to assist you with professionalism and a pleasant approach. We're delighted that your switch to State Farm has been beneficial and that you're enjoying the savings. Your recommendation means a lot to us, and we're grateful for your trust in our services."
Profile photo of Megan Maurer

Megan Maurer

June 27, 2025

5  out of  5
rating by Megan Maurer
"The girls in the front office are very welcoming and comforting. They always answer and are beyond helpful. <3"
We responded:
"Thank you, Megan, for sharing your experience. It's wonderful to hear that our front office team made you feel welcome and supported. Your kind words mean a lot to us, and we're delighted to know that our team could be of help. We appreciate your feedback and look forward to continuing to assist you with your insurance needs."
Profile photo of Christopher Cox

Christopher Cox

June 27, 2025

5  out of  5
rating by Christopher Cox
"Even Jake from State Farm can’t outshine these peeps."
We responded:
"Thank you, Christopher, for your fantastic review! We're delighted to hear that our team has made such a positive impression. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please let us know."
Profile photo of Mekeesha Williams

Mekeesha Williams

June 7, 2025

2  out of  5
rating by Mekeesha Williams
"Very unhappy with my recent services. When Rob first open his office in spring arbor he was absolutely amazing. My recent experience with his office has been less than desirable. This has actually caused me to request a change to a different agent. I have had State Farm for more than 20 years and I considered cancelling over this."
Profile photo of Chad Rutz

Chad Rutz

May 9, 2025

5  out of  5
rating by Chad Rutz
"Hey Wendy and all the State farm insurance people, I appreciate you and you satisfy all my insurance needs"
We responded:
"Thank you, Chad, for sharing your positive experience with us. We're delighted to know that our team has been able to meet all your insurance needs. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Profile photo of Kristen Williams

Kristen Williams

April 16, 2025

5  out of  5
rating by Kristen Williams
"Both Rob and Lisa are terrific! Lisa works tirelessly, trying to get the lowest rate possible, while still providing the coverage you need and want. I’ve been a client of Rob’s for quite a while - no need to look elsewhere!"
We responded:
"Thank you, Kristen, for sharing your experience. Your trust and loyalty mean a lot, and we're glad to have you as part of our community."
Profile photo of Chance Newsome

Chance Newsome

April 15, 2025

5  out of  5
rating by Chance Newsome
"This office was very reasonable to deal with highly recommended"
We responded:
"Thank you, Chance, for sharing your positive experience with our office. We look forward to continuing to serve you in the future."
Profile photo of Jake Deraedt (Yake404)

Jake Deraedt (Yake404)

April 14, 2025

5  out of  5
rating by Jake Deraedt (Yake404)
"Rob and his team took over my account when my former agent left the business and it was about as seamless as I could of wanted. Wendy and Lisa are very prompt and attentive to all of my needs and concerns and every request I make is answered almost immediately. If you are in the area, this is the team for you."
We responded:
"Thank you Jake!! it's our pleasure to take care of you :)"
Profile photo of Lawrence Neuser

Lawrence Neuser

April 10, 2025

5  out of  5
rating by Lawrence Neuser
"Came in and sat with Wendy to get my home insured and she was very pleasant and patient with me. Stayed after hours to make sure I was taken care of."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Wendy was able to assist you so effectively and went the extra mile to ensure your needs were met. Your feedback is greatly appreciated, and we're delighted to know you had such a positive experience."
Profile photo of Diana Brown

Diana Brown

March 5, 2025

5  out of  5
rating by Diana Brown
"Great service. Explained everything in terms that were understandable and gave us affordable options. Even allowing us to pick our bill due date. Highly recommend them."
We responded:
"Thank you, Diana, for sharing your positive experience with us. It's wonderful to hear that our team was able to provide clear explanations and affordable options that suited your needs. We're glad you found the flexibility of choosing your bill due date helpful. Your recommendation means a lot to us, and we're here to assist you whenever you need."
Profile photo of Jennifer Naylor

Jennifer Naylor

February 20, 2025

5  out of  5
rating by Jennifer Naylor
"I've had several agents over the 30 years I've been with State Farm. My last permanent agent was Susan Luplow. Her office was top-notch. Rob and crew are the same caliber. They actually care. They answer the phone, they listen and take care of business. I recommend the Cape agency to anyone looking for the best."
We responded:
"Thank you, Jennifer, for sharing your experience and for your kind words. It's wonderful to hear that you feel well taken care of by our team. We strive to provide the same level of service and care that you experienced with Susan Luplow. Your recommendation means a lot to us, and we're grateful for your trust and support over the years."
Profile photo of Virgil Greene

Virgil Greene

November 20, 2024

5  out of  5
rating by Virgil Greene
"I have had my auto and life insurance thru Rob's State Farm for years now. I truly enjoy the personal relationship I share with Rob and his staff. Caleb and Wendy are amazing at their job. It's nice to be covered by people who really care about their clients!"
We responded:
"Thank you so much for your kind words and continued trust in our services! It's wonderful to hear that you value the personal relationship we have built over the years. Caleb and Wendy will be delighted to know they made such a positive impact. We're here to ensure you always feel cared for and well-covered!"
Profile photo of Joy Jennings

Joy Jennings

October 8, 2024

5  out of  5
rating by Joy Jennings
"Rob Cape did a great job explaining Insurance intricacies and finding me the best coverage for my needs. Insurance commercials always talk about how much you save, and I am happy to say that I saved over $800. Very satisfied with my experience. Thanks, Rob!"
We responded:
"Thank you so much for sharing your positive experience, Joy! It's fantastic to hear that the insurance intricacies were clearly explained and that you found the coverage that suits your needs perfectly. Saving over $800 is a wonderful bonus! Your satisfaction means a lot, and I'm grateful for your trust."
Profile photo of Juanita Bejin

Juanita Bejin

September 18, 2024

5  out of  5
rating by Juanita Bejin
"Moving from FL to MI and switching agents was seamless with the help from Rob and Lisa. I tapped Rob’s knowledge for determining what type of home coverage I needed for a condo, which was an area I was not familiar with at all. My auto insurance was transferred without problems from my previous agency. Any time I call with questions, they are answered quickly and I never feel like I am encroaching on their day. Lisa also recently assisted with locating glass companies in my area for a cracked windshield repair since I was new to the area. Above and beyond."
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that the transition from FL to MI went smoothly and that you found the guidance on home coverage for your condo helpful. We're glad the auto insurance transfer was hassle-free and that your questions are always answered promptly. Lisa is always happy to assist, and we're pleased she could help with your windshield repair. We're here to support you anytime!"
Profile photo of Desiree Stephens

Desiree Stephens

September 18, 2024

5  out of  5
rating by Desiree Stephens
"Lisa and Rob have both been great to work with."
We responded:
"Thank you so much, Desiree! It's wonderful to hear that you had a positive experience working with both Lisa and Rob. Your feedback means a lot to us!"
Profile photo of Darrion Dungy

Darrion Dungy

July 8, 2024

5  out of  5
rating by Darrion Dungy
"Great customer service!"
We responded:
"Thanks Darrion!"
Profile photo of Anthony Sway

Anthony Sway

May 6, 2024

5  out of  5
rating by Anthony Sway
"Amazing attitudes and good atmosphere"
We responded:
"We were glad to take care of you Tony! Thank you for coming in :)"
Profile photo of Cheylsie Boettcher

Cheylsie Boettcher

April 18, 2024

1  out of  5
rating by Cheylsie Boettcher
"He’s rude, Lisa is rude go to a different agent. Told me to take my business elsewhere because I can never get ahold of them."
We responded:
"Cheylsie, While I appreciate feedback of all kinds, one thing that I do not tolerate is the verbal abuse that you have subjected myself and my entire team to since you were transferred here from your last agent. We have worked hard to accommodate your needs at every turn but, when you volunteered to "take your business elsewhere" I simply agreed with you because I don't think we are a good fit for each other. Respectfully, Rob Cape"
Profile photo of Noah Rainwater

Noah Rainwater

November 8, 2023

5  out of  5
rating by Noah Rainwater
"Extremely Satisfied with the service that I received. James Hackworth made the entire process simple, quick, and helped guide me down the right path to get a lower price on my insurance while also maintaining communication with me the entire time and even after I had everything processed. I highly recommend them!"
We responded:
"Thank you for the recommendation! We are happy to have you with us :)"
Profile photo of Marcus Sanchez

Marcus Sanchez

November 6, 2023

5  out of  5
rating by Marcus Sanchez
"Jake from State Farm....How about Rob from State Farm! Nice to have someone you can count on to explain the numerous coverages Auto/Home & Life and make sure I don't lose my Khakis! 1st rate experience would highly recommend."
We responded:
"Thanks Marcus!!"
Profile photo of Moriah Birkle

Moriah Birkle

November 6, 2023

5  out of  5
rating by Moriah Birkle
"Rob Cape took time to help me figure out insurance and educate me on the ins and outs of my day to day needs!"
We responded:
"Anything for you Moriah!!"
Profile photo of Jay Cox

Jay Cox

October 26, 2023

5  out of  5
rating by Jay Cox
"He was attentive, kind and respectful… and took the time to look for any and all discounts…totally recommend this guy!!!"
We responded:
"Anything for you!"
Profile photo of Ashley Adams

Ashley Adams

October 17, 2023

5  out of  5
rating by Ashley Adams
"James Hackworth was the agent who assisted me in getting insurance from State farm. He was extremely kind and honest as well as helpful. He took the time to check all of my discounts and was very courteous. Thank you James from State farm"
We responded:
"I'm glad James was able to take care of your needs! Thank you for the feedback :)"